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IMPORTANT- Whatever the reason for the return, can you please add a covering letter briefly explaining why you returned your product, your order number and FULL contact details. By doing this will help the J4k team deal with your request as fast as possible. ALSO we strongly advise that you send any product back recorded delivery (So a J4K staff member has to sign for your returned product so you have proof of delivery). Unfortunately items do go missing in the post and if we do not receive a product J4K cannot be held responsible as the product is your responsibility until we receive them back and have signed for them.
If you need to return your product for whatever your reason, this must be within 30 days of purchase and must be in the same packaging from when you bought.
Once receiving a returned item an experienced member of our staff will check to see if the product (s) has a factory fault (If this is the case a refund or replacement will be sent at J4K’s cost). If J4K find this fault is either wear and tear, and or misuse from the customer, in this case no refund or replacement will be sent.
We will email our reason why we came to this decision and if you want the product returned, you must forward the postage cost first.
Please Note: J4K cannot offer a refund or replacement on any wear of the palms on any of our gloves. This is because the palm is a soft latex material and will naturally wear from your first use, and then with every usage. Also as poor pitch conditions, wearing gloves on artificial turf and even using a worn out football can drastically wear the palm away, for this reason we cannot guarantee our palms.
If you have received a free sponsored pair of gloves, through our sponsorship program, we cannot replace or refund as we have given you this product for free. Also any personalisation goalkeeper gloves cannot be refunded or exchanged.
Sadly J4K has had to but the above conditions in place because of the minority trying to get free products however please be rest assured J4K will be 100% fair when making our decision when a product is returned
We cannot accept any return after 30 days.
We also cannot be held responsible for products bought through our resellers. If you have bought through one of our resellers, you have to return your product to this reseller in line with their terms and conditions.
Changing of Size
If you are returning because you want to change sizing, any returns MUST still be in same new packaging. If there is any damage to the packaging or look of wear to the product no refund or replacement will be given.
If you want your product (s) replaced with another size, you will have to forward further postage costs before we can send out again.
If in the event J4K has sent out the wrong size in error, once we receive your returned item, J4K will not only send out your correct size at our cost, J4K will also cover the cost of your postage of the item (s) you have returned. So please add the cost of your return in covering letter and J4K will send a cheque for this amount as long as its a reasonable price.
What happens if you are not home when your delivery comes?
If you are not home our courier will leave a note explaining where your products(s) are stored for a period of time. (This is normally the local sorting office nearest you or maybe a neighbour.)
If you do not pick up your products(s), your products(s) are delivered back the below address:
We will then contact you and ask for further P+P costs to resend your products(s).
Please Note: We cannot send your item until further postage is paid as this is not our fault you did not collect your products(s).
If you ask for a refund at this stage as long as the products(s)and packaging are as new, we will refund your monies minus our original P+P costs, plus a further £2.50 charge for our time and costs dealing with this query.
PLEASE SEND RETURNS TO:
Ellis Ashton Street